DESKRIPSI TRAINING IT SERVICE MANAGEMENT (ITSM)
This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL. This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
The purpose of this IT Service Management to help the delegates to define Service and to comprehend and explain the concept of Service Management as a practice, and moreover is to certify that the candidate has gained knowledge of the ITSM terminology, structure and basic concepts and has comprehended the core principles of ITSM practices as referenced in the ITIL.
MANFAAT TRAINING IT SERVICE MANAGEMENT (ITSM)
1. Upon the completion of the course, the delegates should be able to:
2. Describe the concept of Good PRACTICE
3. Define and explain the concept of a SERVICE
4. Define and explain the concept of SERVICE MANAGEMENT
5. Define and distinguish between FUNCTIONS, ROLES and PROCESSES
6. Explain the PROCESS model
7. List the characteristics of PROCESSES (Measurable, Specific results, CUSTOMERS, and Responds
8. to a specific event) and specifically able to:
+ Briefly explain the Service Lifecycle
+ Describe the structure, scope, components and interfaces of the ITIL Library
+ Account for the main goals and objectives of Service Strategy
+ Account for the main goals and objectives of Service Design
+ Briefly explain what value Service Design provides to the business
+ Account for the main goals and objectives of Service Transition
+ Briefly explain what value Service Transition provides to the business
+ Account for the main goals and objectives of Service Operations
+ Briefly explain what value Service Operation provides to the business
+ Account for the main goals and objectives of Continual Service Improvement
+ Briefly explain what value Continual Service Improvement provides to the business
MATERI TRAINING IT SERVICE MANAGEMENT (ITSM)
Day 1:
Introduction
* Service Management as a Practice
* Service Lifecycle
* Processes covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Day 2:
* Generic Concepts and Definitions
* Workshop/Case Study I in ITSM (ITIL V3)
* Key Principles and Models covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
* Functions
* Framework Exercise I (ITILV3)
Day3:
Roles and Models
* Roles
* Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model
* Technology and Architecture
* Revision
* Mock Examination
PESERTA TRAINING IT SERVICE MANAGEMENT (ITSM)
* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processes
* IT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice
* Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
METODE TRAINING IT SERVICE MANAGEMENT (ITSM)
1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games
- Training Bulan Januari : 13-14 Januari 2026
- Training Bulan Februari : 10-11 Februari 2026
- Training Bulan Maret : 10-11 Maret 2026
- Training Bulan April : 21-22 April 2026
- Training Bulan Mei : 19-20 Mei 2026
- Training Bulan Juni : 23-24 Juni 2026
- Training Bulan Juli : 12-13 Juli 2026
- Training Bulan Agustus : 11-12 Agustus 2026
- Training Bulan September : 15-16 September 2026
- Training Bulan Oktober : 20-21 Oktober 2026
- Training Bulan November : 17-18 November 2026
- Training Bulan Desember : 15-16 Desember 2026
Catatan: Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta. Peserta dapat mengajukan tanggal pelaksanaan pelatihan.
LOKASI PELATIHAN IT SERVICE MANAGEMENT (ITSM)
REGULER TRAINING
- Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
- Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
- Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
- Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
- Lombok, Hotel Jayakarta (7.500.000 IDR / participant)
ONLINE TRAINING VIA ZOOM
INVESTASI PELATIHAN IT SERVICE MANAGEMENT (ITSM)
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Catatan: Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Benefit Apa Saja yang Didapatkan Peserta?
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
- FREE Transportasi Peserta ke tempat pelatihan
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or backpack (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2x Coffee Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
FAQ tentang Pelatihan IT Service Management (ITSM)
Q : Apa itu Pelatihan IT Service Management (ITSM)?
A : Pelatihan IT Service Management (ITSM) adalah program yang dirancang untuk memberikan pemahaman tentang pengelolaan layanan TI secara efektif agar selaras dengan kebutuhan bisnis. Peserta akan mempelajari konsep, proses, dan praktik terbaik dalam ITSM, termasuk manajemen insiden, problem management, change management, service request, hingga continual service improvement berdasarkan framework yang diakui secara internasional seperti ITIL
Q : Apakah Pelatihan IT Service Management (ITSM) cocok untuk pemula?
A : Ya. Pelatihan ini dapat diikuti oleh peserta yang masih baru mengenal IT Service Management maupun profesional TI yang ingin memperdalam pemahaman mengenai pengelolaan layanan TI. Materi biasanya disampaikan secara bertahap, mulai dari konsep dasar hingga studi kasus implementasi
Q : Bagaimana Pelatihan IT Service Management (ITSM) dapat membantu perusahaan?
A : Pelatihan ini membantu perusahaan meningkatkan kualitas layanan TI melalui proses yang lebih terstruktur, mempercepat penanganan gangguan, meminimalkan risiko perubahan sistem, meningkatkan produktivitas tim TI, serta memastikan layanan teknologi mendukung tujuan bisnis organisasi secara optimal
Q : Berapa minimal running pelatihan ini ?
A : Pelatihan ini akan running idealnya minimal dengan 3 peserta, tetapi bisa disesuaikan dengan kebutuhan peserta
Q : Apakah bisa jika saya hanya ingin Pelatihan IT Service Management (ITSM) sendiri aja / private course ?
A : Bisa, kami akan membantu menyelenggarakan pelatihan 1 hari jika ada persetujuan dari klien
Q : Dimana saja pelatihan biasanya di selenggarakan?
A : Pelatihan kami selenggarakan di beberapa kota besar di Indonesia seperti Bandung, Jakarta, Yogyakarta, Surabaya, Malang, Bali, Lombok dan beberapa negara seperti Singapore dan Malaysia
Q : Apakah bisa diselenggarakan selain di kota lain?
A : Penyelenggaraan pelatihan bisa diadakan di kota lain dengan minimal kuota 5 orang setiap kelas
Q : Apakah bisa juga diselenggarakan secara IHT/ In House Training di Perusahaan klien ?
A : Bisa diselenggarakan secara IHT di Perusahaan klien
Q : Apakah jadwal bisa disesuaikan dengan kebutuhan klien ?
A : Jadwal pelatihan dapat di sesuaikan dengan kebutuhan klien.
Materi, Lokasi dan Jadwal Pelatihan Bisa Berubah Sewaktu-waktu dan disesuaikan Dengan Kondisi Peserta, dimohon untuk Melakukan Konfirmasi untuk Segala Bentuk Perubahan, agar Tidak Terjadi Miskomunikasi. Segera Daftar Pelatihan, Diskon Menarik hanya Bulan Ini.
Silabus Training ini disunting oleh Suhada Faisal sebagai Content Writer Spesialis di bidang Pelatihan. Berpengalaman lebih dari 5 tahun sebagai konsultan training atau seminar baik secara online maupun offline.