PENGANTAR TRAINING IT PROBLEM ANALYSIS

The purpose of IT Problem Analysis and Management course is to deliver competency and assures that participants have gained knowledge of the terminology, structure and basic concepts of IT Problem Analysis and Management and Incident Management which encompasses processes and has comprehended the processes of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis that support Problem Management and Incident Management.  The course is also intended to enable the participants to start and apply the basic concepts of the processes listed above in Problem Management and Analysis as related to the application and operation of Information Technology system. The syllabus will guide the design, development and use of training materials as well as training aimed at raising individual’s understanding of, and competence in, Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis within the framework of Problem analysis and Incident Management.  The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.

TUJUAN TRAINING IT ISSUE RESOLUTION

Participants  can expect to gain knowledge and understanding the following issues in IT upon successful and completion of the training such as:
?  Handling complex issues (Situation Appraisal).
?  Analyzing problems (Problem Analysis).
?  Making decisions (Decision Analysis).
?  Avoiding future problems (Potential Problem Analysis
?  Understand how these skills assist in the delivery of Incident and Problem Management.
?  Improve ability to manage customer problems and escalations.
?  Provide managers and engineers with tools to handle issues rationally
?  Maximize questioning effectiveness.
?  Give techniques for handling complex customer issues.
?  Understand how IT Problem Management process fits within participants’ jobs.
?  Make progress toward resolution of several current customer issues

PESERTA TRAINING MANAGING IT INCIDENTS OFFLINE JOGJA

?  Individuals who require a basic understanding of the rational processes and how they may be used to enhance the quality of Problem Analysis and Management within an organization.
?  IT professionals that are working within an organization that has adopted and adapted Problem Management framework and who need to be informed about and thereafter contribute to an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners
?  Managers involved and related in the IT operations
?  IT staff and executives involved in risk management and  business process improvement
?  Information technology professionals involved in projects that are concerned, in part, with the automation of business processes.

MATERI TRAINING MANAGING IT INCIDENTS

1.  Introduction
The purpose of this segment is to highlight and emphasize on:
?  Familiarize candidates to the objectives of the course.
?  Explain the concept of the ‘thinking process’.
?  Provide an opportunity for ‘candidates’ to discover their own issue resolution styles.
?  Overview the steps of KT’s rational process of Situation Appraisal, Problem Analysis, Decision Analysis and Potential Problem Analysis.
?  Explain the role that these four processes play in Problem Management and Incident Management.
2.  Situation Appraisal
3.  Problem Analysis
4.  Decision Analysis
5.  Potential Problem Analysis
6.  Questioning and Listening Skills
7.  Problem Analysis Techniques
8.  Implementation Techniques
9.  Risk Management Maturity and Performance Management
10.  IT Risk Management
11.  Cases Study
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INSTRUKTUR PELATIHAN IT ISSUE RESOLUTION BANDUNG

Instruktur yang mengajar pelatihan ini adalah pemateri yang berkompeten di bidangnya dengan baik datang dari kalangan akademisi maupun praktisi.

Kami sangat terbuka jika anda ingin berkomunikasi terlebih dahulu tim trainer sehingga outline dapat disesuaikan dengan outcome kompetensi yang diharapkan. 

METODE PELATIHAN MANAGING IT INCIDENTS KUALA LUMPUR

1. Presentation
2. Discuss
3. Case Study
4. Evaluation
5. Pre-Test & Post-Test
6. Games

Metode dapat disesuaikan sesuai kebutuhan peserta ataupun perusahaan. Kami sangat terbuka untuk berdiskusi menentukan metode yang paling efektif.

JADWAL TRAINING 2024

• Batch 1 : 16 – 17  Januari 2024
• Batch 2 : 13 – 14 Februari 2024
• Batch 3 : 5 – 6 Maret 2024
• Batch 4 : 24 – 25 April 2024
• Batch 5 : 7 – 8 Mei 2024 || 21 – 22 Mei 2024
• Batch 6 : 11 – 12 Juni 2024
• Batch 7 : 5 – 6 Juli 2023 || 16 – 17 Juli 2023
• Batch 8 : 20 – 21 Agustus 2024
• Batch 9 : 17 – 18 September 2024
• Batch 10 : 9 – 10 Oktober 2024
• Batch 11 : 12 – 13 November 2024
• Batch 12 : 17 – 18 Desember 2024

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta pelatihan.

LOKASI PELATIHAN TROUBLESHOOTING IT PROBLEMS SURABAYA

• Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
• Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
• Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
• Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
• Lombok, Hotel Jayakarta (7.500.000 IDR / participant)

Catatan : Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

INVESTASI TRAINING TROUBLESHOOTING IT PROBLEMS ONLINE BALI

• Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
• Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan untuk Paket Group (Minimal 2 orang peserta dari perusahaan yang sama):

• FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
• FREE Transportasi Peserta ke tempat pelatihan .
• Module / Handout
• FREE Flashdisk
• Sertifikat
• FREE Bag or backpack (Tas Training)
• Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
• 2x Coffee Break & 1 Lunch, Dinner
• FREE Souvenir Exclusive

Materi, Lokasi dan Jadwal Pelatihan Bisa Berubah Sewaktu-waktu dan disesuaikan Dengan Kondisi Peserta, dimohon untuk Melakukan Konfirmasi untuk Segala Bentuk Perubahan, agar Tidak Terjadi Miskomunikasi.